Responsible Gaming at batjale

At batjale, responsible gaming is not a compliance checkbox — it is a core part of how we build and operate our platform. We believe that every player in Bangladesh deserves access to safe, fair, and transparent gambling, with the tools and information they need to stay in control of their experience at all times.

Our responsible gaming programme is built on four pillars: prevention (stopping problem gambling before it starts), protection (shielding vulnerable players from harm), intervention (identifying and acting on warning signs early), and support (connecting affected players with professional help). Every feature described on this page exists to deliver on one or more of these pillars.

We take our commitment seriously. Our customer support team is trained to recognise signs of problem gambling and will proactively reach out to players whose usage patterns suggest they may be at risk. Players can also self-identify and take action through the tools described below — available 24 hours a day, 7 days a week, including during Eid, BPL season, and all major sporting events when the temptation to bet heavily can increase.

batjale strongly encourages all players to treat gambling as entertainment with a defined budget — not as a source of income or a way to recover financial losses. If you have any questions about our responsible gaming approach, please email responsible@batjale at any time.

batjale is strictly an adults-only platform. Players must be 18 years of age or older to register an account, place bets, play casino games, or make any deposit or withdrawal on the platform. This rule applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere.

We enforce the 18+ age requirement through a rigorous Know Your Customer (KYC) verification process. All players are required to verify their identity before their first withdrawal and may be asked to verify at any point after registration if our systems flag a concern. Accepted verification documents include:

• National Identity Card (NID) — the primary form of identification for Bangladeshi residents
• Valid passport — for players who do not hold an NID
• Proof of address — a recent utility bill, bank statement, or mobile wallet statement (bKash, Nagad, Rocket) dated within the last 90 days

Any account found to belong to a player under the age of 18 will be closed immediately and all funds in the account will be returned to the source payment method. No winnings will be paid out in such cases. batjale will not be liable for any losses incurred by an underage player who has provided false information during registration.

If you are a parent or guardian and believe a minor in your household has been using batjale, please contact us immediately at support@batjale. We will take swift action to close the account and investigate the matter. We also strongly recommend the use of parental control tools such as device-level content filters to prevent minors from accessing gambling platforms.

Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. It develops gradually and is often difficult to recognise from the inside. batjale wants every player to be aware of the warning signs so they can take action early — before gambling starts to negatively affect their finances, relationships, or mental wellbeing.

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use one of the tools described on this page or to seek professional support:

Recognising the signs is the most important first step. batjale does not judge players who come forward — we are here to help. Use the self-exclusion, time-out, or deposit limit tools described in the sections below, or contact our responsible gaming team at responsible@batjale to start a private, confidential conversation.

One of the most effective ways to stay in control of your gambling expenditure is to set a deposit limit on your batjale account. Deposit limits cap the total amount you can add to your account within a defined time window, helping you stick to your entertainment budget and avoid spending more than you intended.

batjale offers the following limit types:

• Daily Deposit Limit: Sets a maximum amount (in BDT) that can be deposited into your account within any single 24-hour period. For example, if your daily limit is ৳2,000, you will be prevented from depositing once that amount has been reached for the day.
• Weekly Deposit Limit: Caps total deposits across a rolling 7-day window, providing a broader safety net for players whose spending varies day by day.
• Monthly Deposit Limit: Sets a ceiling on deposits over a 30-day period — ideal for players who want a firm monthly entertainment budget regardless of day-to-day fluctuations.
• Single Wager Limit: Restricts the maximum amount that can be staked on a single bet or game round, reducing the risk of large impulsive losses in one moment.
• Loss Limit: Caps the total amount you can lose within a day, week, or month. Once the loss limit is reached, you will be automatically prevented from placing further bets until the limit period resets.

To set or adjust a deposit or wagering limit, navigate to the Responsible Gaming section within your batjale account settings after logging in. Changes that reduce a limit take effect immediately. Changes that increase a limit are subject to a mandatory 48-hour cooling-off period before they become active — this delay is intentional and designed to prevent impulsive limit increases during high-pressure betting moments such as a live BPL match.

A time-out is a short-term break from gambling that allows you to step back, reassess your habits, and return to the platform with a clearer head. batjale's time-out feature temporarily suspends your account for a period you choose, during which you will be unable to log in, deposit, or place any bets.

Available time-out durations on batjale include:

• 24 Hours — a brief pause to reset after a difficult session
• 48 Hours — a weekend break from betting activity
• 7 Days — a full week away from the platform
• 30 Days — a month-long cooling-off period for more serious concerns
• Custom Duration — specify a specific number of days between 1 and 42 if none of the standard options suit your needs

During a time-out period, your account remains intact and your balance is preserved. Any pending withdrawals that were already approved before the time-out was activated will continue to be processed to your bKash, Nagad, or Rocket wallet as normal. However, no new deposits, bets, or bonus activations are permitted during the time-out window.

To activate a time-out, go to Account Settings → Responsible Gaming → Take a Break after logging into your batjale account. A time-out cannot be reversed or shortened once it has been activated. If you need a longer break, consider the self-exclusion option described in the next section.

Self-exclusion is a more serious and longer-term tool designed for players who feel that gambling has become a significant problem in their lives. When you self-exclude from batjale, your account is permanently closed for a minimum period of your choosing, and we take active steps to prevent you from opening a new account during that period.

batjale offers the following self-exclusion durations:

• 6 Months
• 1 Year
• 2 Years
• 5 Years
• Permanent / Lifetime Exclusion — your account is closed indefinitely with no option to reopen

During the self-exclusion period, batjale will take the following actions on your account:

• Your account will be immediately suspended and you will be logged out of all active sessions
• All marketing communications (email, SMS, in-app notifications) will be disabled permanently for the duration of the exclusion
• Any outstanding balance will be returned to your primary withdrawal method (bKash, Nagad, Rocket, or bank account) within 5 business days
• Your personal data will be flagged to prevent re-registration under the same name, NID, email address, or mobile number
• Self-exclusion records are retained indefinitely — even after a temporary exclusion period ends, our records help us identify returning players who may be vulnerable

After a temporary self-exclusion period ends, you may request to reopen your account by contacting responsible@batjale. Your request will not be actioned immediately — batjale applies a mandatory 7-day reflection period before any account reinstatement following a self-exclusion. Permanent / lifetime exclusions cannot be reversed under any circumstances.

batjale's responsible gaming team is available around the clock to provide confidential support to any player who feels that gambling may be affecting their wellbeing. Reaching out is a courageous step and we handle all responsible gaming contacts with empathy, discretion, and respect.

You can contact the batjale responsible gaming team directly at:

responsible@batjale

This inbox is monitored separately from general customer support and is staffed by team members with specific training in responsible gaming. All communications to this address are treated as strictly confidential and are not shared with general support staff without your permission.

In addition to our internal support, we encourage players who are struggling with problem gambling to seek help from professional organisations. While we cannot provide specific referrals to third-party services, we encourage you to search for Bangladesh-based mental health support lines and problem gambling counselling services in your area. Speaking with a professional counsellor — whether in Dhaka, Chittagong, Sylhet, or any other city — can make a meaningful difference.

If you are supporting a family member or friend who you believe has a gambling problem, our team can also advise you on steps you can take to help — including requesting that we add an account flag for the player in question. Please email responsible@batjale with as much detail as you are comfortable sharing and we will respond within 24 hours.

Responsible gambling starts with good habits. The following practical tips can help you enjoy batjale as entertainment while keeping your spending and time firmly under control. Whether you enjoy live cricket betting during the BPL, spinning slots, or playing live casino tables with Pragmatic Play or Evolution Gaming dealers, these principles apply across every game type.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable spending in a session — treat it as the cost of entertainment, like a cinema ticket or a meal out. Once that amount is gone, stop for the day.
• Never chase losses. Losing streaks are a normal part of gambling. The impulse to place bigger bets to "win it back" is one of the most dangerous patterns in problem gambling. Walk away, and come back another day with a fresh budget.
• Set a time limit. It is easy to lose track of time during a live casino session or a close BPL run chase. Set a timer on your phone before you start and stick to it — even if you are on a winning streak.
• Do not gamble when emotional. Betting while stressed, upset, lonely, or under the influence of alcohol or other substances dramatically increases the risk of impulsive decisions and significant losses.
• Take regular breaks. Even during a winning session, step away from the screen every 30-45 minutes. A short walk or a cup of tea helps you reassess your position calmly rather than riding the adrenaline of the moment.
• Keep gambling separate from finances. Never use your rent money, grocery budget, loan repayments, or any funds earmarked for essential living costs for gambling. Use a dedicated entertainment wallet — a bKash or Nagad account with a fixed monthly transfer — to keep gambling money ring-fenced.
• Use batjale's built-in tools proactively. Do not wait until gambling becomes a problem to set deposit limits or activate a time-out. Set your limits now, while you are thinking clearly, so they protect you automatically when the temptation to overspend is highest.
• Talk to someone. If gambling feels like something you are doing in secret, or if you feel embarrassed about how much you play, those are important signals. Tell a trusted friend, family member, or contact responsible@batjale. Honest conversation is one of the most powerful steps you can take.