Privacy Policy —
batjale

batjale collects personal data from you in several ways: directly when you register an account or make a deposit, automatically when you use the platform, and occasionally from third-party partners such as payment processors and fraud-prevention services. We collect only the data that is necessary for the purposes described in this Privacy Policy.

The categories of personal data we collect are set out in the table below:

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information unless it is strictly required for responsible gaming compliance (for example, a medical self-exclusion request). Where such data is provided voluntarily, it is handled with additional care and is never used for marketing purposes.

batjale processes your personal data only for lawful, specific, and transparent purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are described below:

• Account Management: To create, maintain, and administer your batjale player account, including verifying your identity and age, managing your login credentials, and updating your account details upon request.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is shared with our payment partners strictly for transaction processing purposes and is not used for any other purpose without your consent.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, chargebacks, and other prohibited conduct. This includes automated analysis of transaction patterns and IP-level monitoring.
• Regulatory Compliance (KYC / AML): To fulfil our obligations under applicable anti-money-laundering, know-your-customer, and responsible gaming requirements. Compliance-related processing is a legal necessity and cannot be opted out of by players.
• Platform Improvement: To understand how players use batjale — which games are most popular, where players encounter friction, and how the platform can be improved. This analysis uses aggregated and anonymised data wherever possible.
• Customer Support: To respond to your enquiries, resolve complaints, investigate disputes relating to bet settlement or account issues, and provide live chat assistance around the clock.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to enforce self-exclusion or deposit limits that you have set, and to contact you with responsible gaming resources where appropriate.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have explicitly opted in to receive such communications. You may withdraw consent at any time by updating your account notification preferences or emailing support@batjale.

batjale does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We do not use your data for automated decision-making that produces significant legal effects without human review.

batjale uses cookies and similar tracking technologies (collectively, "cookies") to operate the platform efficiently, remember your preferences, and gather analytics data. A cookie is a small text file stored in your browser when you visit the platform. Cookies do not carry viruses or malware and cannot access other files stored on your device.

We use the following categories of cookies on batjale:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember items in your account, and enable secure payment flows. These cookies cannot be disabled without severely affecting platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors interact with batjale — which pages are most visited, how long sessions last, and where players navigate from. This data helps us optimise the platform experience.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred payment method, and notification preferences so you do not need to re-enter them on each visit.
• Targeting and Marketing Cookies: These cookies are used only with your consent. They help us understand which promotional content is most relevant to you and may be used to limit repetitive advertising. They do not track your activity across unrelated third-party websites.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use core platform features. Detailed instructions for managing cookies in Chrome, Firefox, Safari, and Edge are available from the respective browser's help documentation.

batjale does not sell personal data. We share your data with third parties only where it is necessary to provide the services you have requested, to comply with legal obligations, or to protect the integrity of the platform. All third parties with whom we share data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the purposes for which it was disclosed.

The categories of third parties who may receive your personal data are as follows:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners (Visa, Mastercard networks) receive the financial and identity data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to their own regulatory obligations in Bangladesh.
• Identity Verification Providers: Third-party KYC and age-verification services that process copies of your identity documents on our behalf. These providers are bound by strict data processing agreements and do not retain your documents beyond the period required for verification.
• Fraud Prevention Services: Anti-fraud and anti-money-laundering platforms that analyse transaction patterns to identify suspicious activity. Data shared with these services is used solely for risk assessment purposes.
• Game Providers and Software Suppliers: Licensed game studios such as Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier (not your full personal details) to facilitate gameplay, track your in-game history, and ensure fair-play compliance.
• Customer Support Tools: Live chat and ticketing software providers that process your support communications on our behalf. These providers are data processors acting under our instructions.
• Legal and Regulatory Authorities: Where we are required to do so by applicable law, court order, or regulatory request, we will disclose your personal data to competent authorities in Bangladesh. We will notify you of such disclosure where we are legally permitted to do so.

batjale retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, accounting, or reporting obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you as an individual.

The following retention periods apply as a general guide:

Where a player account is subject to an active investigation for fraud, AML breach, or responsible gaming concern, relevant data will be retained beyond the standard periods described above until the investigation is concluded and any associated legal proceedings are finalised.

Self-exclusion records are retained indefinitely so that batjale can honour lifetime self-exclusion requests and prevent re-registration by individuals who have permanently excluded themselves from the platform.

As a player on batjale, you hold the following rights in relation to your personal data. These rights may be subject to limitations where batjale is required by law to retain or process the data in question, or where exercising the right would prejudice an ongoing investigation.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay. For minor updates (e.g., email address or mobile number), you can make changes directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to our legal retention obligations — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to Restrict Processing: You may request that we pause the processing of your data in certain circumstances, for example where you contest the accuracy of the data while we verify it, or where you have objected to processing pending our assessment of that objection.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to Object to Marketing: You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Following such an objection, we will stop using your data for marketing immediately.
• Right to Withdraw Consent: Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact privacy@batjale with your full name, registered email address, and a clear description of the right you wish to exercise. We may request additional verification to confirm your identity before processing the request. All rights requests are handled within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 30 days and will notify you accordingly.

batjale takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, our security programme is continuously reviewed and updated to reflect current best practice.

The key security measures in place at batjale include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and batjale is encrypted using industry-standard SSL/TLS technology. This applies to login sessions, deposit flows, withdrawal requests, and all account management activities.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form in our databases. Encryption keys are managed separately from the encrypted data and are rotated on a regular schedule.
• Access Controls: Access to personal data within batjale is restricted on a strict need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their batjale accounts for an additional layer of login security. Internal batjale systems require 2FA for all staff with access to production data.
• Regular Security Audits: batjale conducts periodic security assessments, including vulnerability scans and penetration testing, to identify and remediate security weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, batjale will notify affected players at the registered email address without undue delay and will take immediate steps to contain and remediate the breach.

You also play an important role in keeping your account secure. You must use a strong, unique password for your batjale account, not share your login credentials with anyone, and contact support@batjale immediately if you suspect unauthorised activity on your account.

batjale takes privacy complaints seriously. If you have a question, concern, or formal complaint about how we have handled your personal data, please contact our privacy team in the first instance. We are committed to resolving all privacy-related concerns fairly, promptly, and transparently.

You can reach the batjale privacy team by email at:

privacy@batjale

Please include in your message: your full name, your registered email address or username, a clear description of your query or complaint, and any supporting documentation you consider relevant. We acknowledge all privacy enquiries within 48 hours and aim to provide a substantive response within 10 business days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant supervisory authority. batjale respects the right of individuals to seek independent review of their privacy concerns.

For general player support enquiries (account issues, withdrawals, game disputes) that are not privacy-related, please use support@batjale instead.